Services
Equipment Service & Support
Your Connection to Reliable Equipment Service & Manufacturer Resources
At Aqua Solutions, we help simplify the service process by serving as the link between engineers, contractors, operators, facility owners, and equipment manufacturers. Rather than performing every service directly, our team coordinates the resources, technical expertise, and manufacturer support needed to keep your systems operating efficiently.
Whether you are troubleshooting equipment, planning maintenance, commissioning a new system, or addressing operational challenges, Aqua Solutions helps connect you with the right factory-trained personnel and service resources.
- Equipment sizing and selection
- Engineering design support
- Engineering specification support and review
- Product Training
- Equipment quotes & bid support
- Submittal & shop drawing assistance
- Order tracking & delivery coordination
- Installation Guidance
- Startup & Commissioning coordination
- Equipment & Parts quotes
- Operation & Maintenance (O&M) Manuals
- Equipment Troubleshooting
- Preventative Maintenance planning
- Equipment repair coordination
- Warranty assistance
- Capital Improvement planning support
Field Service Support
Coordinated Field Services for Water & Wastewater Systems
Aqua Solutions helps clients, engineers, contractors, and operators navigate the field service process by serving as a central point of contact between equipment manufacturers and end users. Our goal is to ensure that the right technical expertise, factory resources, and service personnel are available when and where they’re needed.
While we provide select startup and commissioning assistance, our primary role is coordinating service efforts and connecting customers with factory-trained technicians and manufacturer support resources.
From equipment delivery through startup and long-term operation, Aqua Solutions works alongside project stakeholders to help streamline communication, coordinate support services, and resolve issues quickly.
Startup & Commissioning Assistance
Our team can assist with:
- Equipment startup coordination
- Factory representative scheduling
- Startup planning and preparation
- Documentation and closeout support
- Coordination of manufacturer field personnel
We work closely with equipment manufacturers to help ensure systems are commissioned properly and operating as intended.
We can assist with:
- Performance inquiries
- Equipment troubleshooting
- Manufacturer coordination
- Technical documentation requests
Our team can help coordinate:
- Startup scheduling
- Factory technician visits
- Equipment issue resolution
- Installation support resources
- Technical field questions
- Project documentation requirements
Services include:
- Operational troubleshooting coordination
- Service request management
- Replacement parts assistance
- Warranty claim coordination
- Maintenance planning support
- Manufacturer technical support access
Service Partners
Aqua Solutions partners with trusted local service firms and leading equipment manufacturers to provide coordinated support for municipal and industrial water and wastewater facilities throughout New England. Our network allows us to connect clients, engineers, contractors, and operators with the right technical resources, factory expertise, and field service professionals while serving as a single point of contact throughout the process.
Aqua Solutions works with a network of qualified service providers and manufacturer-authorized technicians across New England. These relationships allow us to help clients quickly access the support resources needed for equipment startup, troubleshooting, maintenance, and repair.
When technical issues arise, our team helps connect customers with manufacturer experts, engineering resources, and factory support personnel. We assist in coordinating communication and ensuring questions are directed to the appropriate specialists for efficient resolution.
Through our service partners and manufacturer relationships, we help facilitate access to startup assistance, commissioning support, inspections, troubleshooting, and equipment evaluations across a wide range of water and wastewater applications.
Rather than navigating multiple contacts, customers can rely on Aqua Solutions to help coordinate service activities between operators, contractors, engineers, service providers, and manufacturers. Our goal is to simplify the process and keep projects moving forward.
From equipment delivery through startup and ongoing operation, Aqua Solutions remains available to assist with scheduling, technical inquiries, warranty coordination, documentation requests, and service-related support needs.
With access to a broad network of manufacturer resources and service professionals, customers gain confidence knowing support is available when needed. Aqua Solutions helps ensure the right people are engaged quickly to minimize downtime and maintain system performance
Aftermarket Support
Aqua Solutions helps water and wastewater facilities source replacement parts, find in-kind equipment replacements, coordinate rebuilds, and troubleshoot equipment problems. For older equipment, see our Legacy Manufacturers page.
When you contact us, please include the manufacturer, model, and a brief description of what you need.
Kennedy Industries (a partner with Aqua Solutions/VESSCO) repair facility in Wixom, Michigan, inspects, repairs, and rebuilds dry pit and submersible pumps. The Kennedy team can disassemble pumps, assess wear and damage, and machine replacement components when needed.
Contact Aqua Solutions to discuss repair or rebuild options for your pumps!
When equipment reaches the end of its service life, Aqua Solutions helps identify and source the most appropriate replacement solutions. Our team works with manufacturers to evaluate compatibility, performance requirements, and operational objectives while simplifying the procurement process.
As facility needs evolve, equipment upgrades can improve efficiency, reliability, and performance. Aqua Solutions assists clients in evaluating modernization opportunities and coordinating with manufacturers to implement solutions that support current and future operational goals.
Our experienced team provides application guidance and technical support throughout the equipment selection process. We collaborate with engineers, contractors, operators, and manufacturers to help ensure solutions meet project requirements and system demands.
Access to genuine OEM parts is essential for maintaining equipment performance and protecting long-term reliability. Aqua Solutions helps identify, source, and coordinate the delivery of replacement parts and accessories through our network of manufacturing partners.
Whether replacing a single component or planning a larger capital improvement project, our team helps assess existing equipment, review operating conditions, and identify solutions that best align with facility needs, budgets, and performance requirements.